Welcome to The DesignVerse’s Privacy Policy (“Policy”).

Arbe DesignVerse LLP and its affiliates (collectively referred to as “The DesignVerse,” “we”, “our”, or “us”) are engaged in the business of providing premium interior design and décor solutions, as further described in our Terms & Conditions.

This policy outlines our practices regarding the collection, storage, use, processing, and disclosure of personal data that you choose to share with us when you access, use, or interact with our website www.thedesignverse.co.in (the “Platform”), avail our products or services, or partner with us (collectively, the “Services”).

At Arbe DesignVerse LLP, we are committed to respecting your privacy and safeguarding your personal information. This Policy explains how we handle, process, and protect your personal data.

By using our Services, you confirm that you have read and understood this Policy and consent to the practices described herein.

1. Background and Key Information

(a) About Us
 The Services are made available by Thedesignverse. If you have any questions regarding this Policy or how we handle your personal data, you may reach us at info@thedesignverse.co.in. 

(b) Scope of Policy
 This Policy applies to:

  • Users: Individuals who visit our website, enquire about, or use our interior design services.
  • Service Providers/Partners: Vendors, contractors, and professionals associated with Thedesignverse.

References to “you” throughout this Policy apply to both Users and Service Providers unless stated otherwise.

(c) Third-Party Links
 Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies before sharing your data.

2. Personal Data We Collect

We may collect the following categories of data:

  • Contact Data: Name, phone number, email address, and communication address.
  • Identity & Profile Data: Age, gender, profession, family details, photographs, and other profile-related information.
  • Property & Project Data: Location, property details, size, design preferences, layouts, and furnishing requirements.
  • Technical Data: IP address, device details, browser type, operating system, and activity logs.
  • Transaction Data: Payment details, billing information, UPI IDs, and transaction records.
  • Usage & Communication Data: Service inquiries, call/chat records, customer feedback, preferences, and marketing communication choices.

For service providers, we may also collect:

  • Business details, professional qualifications, verification documents (e.g., Aadhaar, PAN, GST details), and financial information (bank details, invoices).
3. How We Collect Data
  • Directly from you: When you fill out forms, contact us, create an account, or avail services.
  • Automatically: Athrough cookies, server logs, analytics, and digital interactions.
  • Third Parties: From payment providers, background verification partners, credit bureaus, marketing agencies, and publicly available sources.
4. How We Use Your Data

We use your personal data to:

  • Provide, customize, and deliver our Services.
  • Verify identity and create your profile.
  • Understand design preferences and improve customer experience.
  • Facilitate communication between you and our design experts.
  • Process payments and maintain transaction records.
  • Send updates, offers, and notifications about our Services.
  • Monitor platform usage, trends, and improve performance
  • Comply with legal and regulatory requirements.
5. Cookies

We use cookies and similar technologies to improve user experience, analyze website traffic, and personalize services. For details, please refer to our Cookie Policy.

6. Sharing of Personal Data

We may share your information with:

  • Internal teams within Thedesignverse.
  • Trusted service providers, contractors, and partners working with us.
  • Payment processors, IT service providers, auditors, and consultants.
  • Legal authorities, regulators, or government agencies as required by law.

We ensure that third parties respect your privacy and handle your data securely

7. Data Retention

Your personal data will be retained for as long as necessary to provide our services and comply with legal obligations. Data may be anonymized and retained for research or statistical purposes.

8. Data Security

We employ appropriate technical, organizational, and security measures to protect your data from unauthorized access, misuse, or disclosure.

9. Business Transfers

In case of a merger, acquisition, or restructuring, your personal data may be transferred to the new entity as part of business continuity.

10. Your Rights

You have the right to:

  • Access, correct, or update your personal data.
  • Withdraw consent at any time.
  • Opt out of marketing communications.
  • Request deletion of your personal data (subject to legal requirements).

To exercise these rights, please contact us at info@thedesignverse.co.in 

11. Updates to this Policy

We may update this policy periodically to reflect changes in legal, technical, or business practices. The revised version will be posted on our platform, and continued use of services constitutes your acceptance

Contact Us

For queries or concerns regarding this Privacy Policy, please write to us at info@thedesignverse.co.in, Jubilee Hills, Hyderabad, India